BANQUETS & CATERING

HEROES WEST JOLIET

FAQ

 

Heroes West is the BEST place to host your event!
Prepare to be impressed with our expertly prepared food
served by friendly folks in an attractive and comfortable
surrounding. Our Event Coordinator will help you plan every
detail of your event, within your budget, helping to ensure
complete success and satisfaction.

Q. How do I book a party? 

A. To initiate booking your event, fill out our form on www.HeroesWest.net/Joliet. Our event coordinator will respond to your inquiry with availability, and a proposal for your event. The proposal will contain a link to which you can pay the deposit and sign the agreement right online. A non-refundable deposit is required to confirm event. Deposit will be applied to your final balance.

 
Q. How long will I have the room?

A. All events are 4 hours. Each additional hour is $100.

Q. Is there a room rental fee?
A. The room rental fee is $300 for each room. This fee will be waived with the purchase of food package, bar
package and minimum guest count is met. (Minimums: Joliet Room 40, the Pavillion 60, Both rooms 100)
 
 
Q. When is the food served? 

 A. Menu selections, beverage package and guest count must be finalized and sent to your coordinator at least 2
weeks before the event. 

 
Q. When do I need to send my coordinator my food choices?

A. Menu selections, beverage package and guest count must be finalized and sent to your coordinator at least 2
weeks before the event.

 
Q. Do I count kids in the guest count?

A. Yes, all guests should be counted in the head count. Children 2 and under are free.

 
Q. How do I contact my coordinator or send my final details?

A. Reply to any email from your coordinator with your choices. We like to keep all communication online within our
booking portal. It helps us keep all the details in order. We don’t miss anything!

 

Q. Can I decorate the room?

A. Yes! Event hosts are allowed access to the room 1 hour before event start time. Heroes West does not permit the
affixing of any decorations, props, or other material to walls, floors, ceiling, or chairs. We do NOT allow confetti or
glitter of any kind, including confetti balloons. All decorations must be taken down and removed at the conclusion of
the event. Heroes West provides all cups, napkins, plates and cutlery.

 

Q. Do you provide linens?

A. Heroes West provides table linens for your event at $10 per table. This fee can be waived if you wish to provide your
own linens.

 

Q. Can I bring in a cake?

A. Cake and/or other desserts may be brought in as long as they come from a licensed and insured store or bakery.
Homemade desserts are NOT allowed.

 

Q. Can I bring our own food or drinks?

A.No outside food or beverage is permitted. Absolutely NO outside alcohol is permitted within our venue.

 

Q. Is gratuity included?

A. A 20% service fee, 3% admin fee and applicable sales tax will be added to your final bill. The service fee is split
between all employees involved with working your event. Should you feel your service was above and beyond, you
are welcome to tip additionally directly to your bartender/server.

 

Q. When is the final bill due?

A. The final balance is due 3 days prior to the event. Don’t worry, we will send you reminders for everything.

A current and valid ID is required for all alcoholic purchases. No one under the age of 21 will be served alcoholic
beverages. We reserve the right to limit and refuse service to anyone. Bar offerings are subject to change without
notice based on availability. Menu prices are subject to change without notice.

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Sunday
11:00 AM-8:00 PM

Monday – Thursday
11:00 AM-8:00 PM

Friday – Saturday
11:00 AM-8:00 PM

1530 Commerce Ln Joliet, Illinois 60431

(815) 725-1234